Qualifying for the Pinnacle Customer Experience Award means that our facility has place in the top 15% of care providers nationwide across a 12-month average. This award is given to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
Every year, both Bethel Lutheran & Arbor House residents and/or their family members participate in monthly telephone interviews where they answer open-ended questions and rate our service in multiple categories.
We are proud to announce that ARBOR HOUSE has received awards - 2 Years In a Row!
The 2024 Customer Experience Award was for honors in the following service areas:
- Dining Service
- Response to Problems
- Dignity & Respect
- Individual Needs
- Recommend to Others
The 2023 Customer Experience Award was for honors in the following service areas:
- Overall Satisfaction
- Personal Care
- Dignity & Respect
- Recommend to Others
We are proud to announce that BETHEL LUTHERAN has received a 2024 Customer Experience Award.
The 2024 Customer Experience Award was for honors in the following service areas:
- Laundry Service